Keeping Your Personal Data Safe at Betti

Privacy Policy at Betti Casino

At Betti, we collect the personal details needed to open and run an account: full name, address, email, date of birth, phone number and username, together with verification documents when requested. Account creation can also use Electronic ID data, which we treat with the same protections as manually entered details.

Why we hold this data

We use this information to verify identity and age, process deposits and withdrawals, meet our obligations under Curaçao law as the operator Sefiarray B.V., and investigate suspected abuse such as multi-account or guaranteed-profit strategies. Our systems apply restricted staff access, meaning only authorised personnel can view account and payment data.

All data in transit is secured with 256-bit SSL encryption issued by DigiCert, and our infrastructure includes firewalls designed to keep account records away from unauthorised access. Players registered with us also hold rights under GDPR, including the right to request what data we hold and how it is used.

Data We Collect and When It Is Checked

We ask for different documents depending on account activity, and some checks are triggered automatically once certain thresholds are reached.

These checks are run through our AI verification tool in the cashier, so most documents can be uploaded and reviewed without leaving the account dashboard.

Your Rights as a Betti Player

Every account holder at Betti Casino can exercise a set of defined rights over their personal data, each tied to a concrete process.

• Request access to the personal data we hold under GDPR rights
• Contact our data protection officer through the support email, using 'DPO' as the subject line
• Keep one account per name, address and IP, as shared-device use must be reported to support first
• Have an account marked inactive after 12 months with no activity, after which a £10 monthly fee applies until the balance is zero
• Manage account settings and limits directly, as covered in more detail on our self-exclusion page

These rights sit alongside the verification and security measures described above, and apply equally to deposit, withdrawal and login activity, including access through login.

Data Retention and Our Operating Terms

We operate under a Curaçao licence, number OGL/2024/842/0350, through our registered office at Fransche Bloemweg 4, Willemstad, Curaçao, as Sefiarray B.V. Our handling of personal data follows the laws of Curaçao, and any account dispute that cannot be resolved directly with our support team can be escalated to Curaçao eGaming.

Data tied to an active account is retained for as long as the account remains open, and inactivity records are kept to apply the £10 monthly fee after 12 months without activity. Verification documents gathered once the £2,000 threshold in deposits or withdrawals is reached are retained to meet our compliance obligations as an operator.

We do not share account data outside the checks and processes described here, and the restricted staff access and 256-bit SSL encryption described above apply across every stage, from registration through to withdrawal via methods covered on our banking page.